Shipping Policy

Thank you for visiting and shopping at Michal Ben Yosef web store. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates (Domestic - In Israel)

To calculate when you will receive an item, you need to consider our process time as well as the shipping option you select.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
Cheetah Delivery (to your door)	3 business days	35nis
Cheetah Shops - Distribution points	1 business day	18nis
Pickup from our studio	2 businees days

Delivery delays can occasionally occur.

International Shipping

We ship our products to addresses Worldwide using the israeli post office EMS service as well as the israeli post office ECO service:

International EMS (up to 3 Business days) prices in USD

Weight	group 1	group 2	group 3	group 4	group 5	group 6	group 7	group 8	group 9	group 10	group 11
Up to 0.5 kg	25	30	31	31	28	30	29	34	46	33	51
Above 0.5kg up to 1 Kg	31	37	33	36	35	36	38	40	52	38	54
Each additional 1 Kg, or part thereof	11	11	11	8	8	9	11	11	8	5	8

Group 2 - Australia, Iceland, South Africa and moreGroup 1 - USA

Group 3 - Italy, Ireland, Belgium, England, Germany, Netherlands, Turkey, Jordan, Spain, Poland, Czech Republic, France, Switzerland and more

Group 4 - India, Taiwan, Mexico, Canada and more

Group 5 - Hong Kong, Japan, China, Singapur, Philippines, Thailand and more

Group 6 - Argentina, Brazil, New Zealand and more

Group 7 - Indonesia, Cube, Colombia and more

Group 8 - Bolivia, Costa Rica and more

Group 9 - Bahama, Gibraltar, Malezia and more

Group 10 - Ukraine, Ethiopia, Bulgarie, Belarus, Georgia, Denmark, Greece, Moldova, Norway, Finland, Romania, Sweden and more

Group 11 - Rusia

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International Eco Post (up to 7 Business days) prices in USD *up to 2 Kg

Weight	group 1+2	group 3	group 4	group 5
Up to 0.5 kg	12	13	16	14
Above 0.5kg up to 1 Kg	16	17	22	22
Above 1kg up to 1.5Kg	18	20	26	27
Above 1.5kg up to 2Kg	21	24	33	34

 

Group 1- Ireland, USA, Norway, Finland, Canada

Group 2 - Austria, Italy, Belguim, Brazil, England, Germany, Netherlands, Hong Kong, Greece, Japan, Spain, Poland, France, Switzerland, Rusia

Group 3 - Denmark, Portugal, Sweeden

Group 4 - Australia, Taiwan

Group 5 - South Korea, Thailand

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Michal Ben Yosef Studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know and send us a picture of the damage within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item if no longer in stock.

Returns & Refunds                                          

We like what we make and we want you to like it too. In the unlikely event that your order arrives damaged or less than wonderful in any way, we offer hassle-free returns. You may return the items within 14 days of receipt for a refund.

Please contact our customer services (via email - info@michalbenyosef.co.il or the website) and we will be happy to guide you through the process.

We recommend that any return made to us will be ship via a carrier that provides a tracking information. In the event that a returned package is lost or damaged during the shipment back, we will not be able to refund you.

Please note that shipping charges are non-refundable.

Items must be returned in their original condition and in their original box, to protect them on their way.

A full refund will only be given if the item is returned with its original packaging and box.

*We are following to the Israeli Consumer Protection Law*

Return address:

Michal Ben Yosef                                                                                

110 Yakinton St , Moshav Bet Nechemya 7314000, ISRAEL